Job Description

Lead Support Engineer Qualification: Bachelors in science , engineering or equivalent Responsibility: Project Planning and Setup: - Understand the project scope, identify activities/ tasks, task level estimates, schedule, dependencies, risks and provide inputs to Module Lead for review. - Provide inputs to testing strategy, configuration, deployment, hardware/software requirement etc. - Review plan and provide feedback on gaps, timeline and execution feasibility etc as required in the project. - Participate in KT sessions conducted by customer/ other business teams and provide feedback on requirements. Requirement Understanding and Analysis: - Analyze functional/non functional requirements and seek clarifications for better understanding of requirements. - Based on understanding of system upstream & downstream, provide feedback and inputs on gaps in requirements and technical feasibility of requirements. Design: - Prepare the LLD/ detailed design documents based on HLD and briefing from Module Lead. - Seek inputs from the developers on specific modules as applicable. - Consolidate all modules and provide to Module Lead/ Architects/ Designers for review. - Suggest changes in design on technical grounds. - Develop components inventory for the code to be developed tying it to the nonfunctional requirements. - Perform sampling of data to understand the character/ quality of the data (project dependent in the absence of data analyst or designer). - Identify tools and technologies to be used in the project as well as reusable objects that could be customized for the project. Coding: - Follow coding standards and best practices to develop code and check code quality. - Share developed code with supervisor for review. - Rework on the code based on inputs if required. - Perform complex integration. - Guide the developers in identifying, preparing and conducting unit test cases and fixing defects based on results. - Consolidate the test results and share with supervisor. - Provide periodic status update to supervisor and highlight / recommend any changes in design based on challenges faced. - Anticipate unreported defects and raise the same to supervisor. - Conduct technical troubleshooting. - Conduct reviews for codes created by team. Testing Management: - Develop unit test case for each module. - Conduct/ guide conducting of unit and integration testing and fix defects. - Review/ approve code to be moved to testing environment. - Provide support to the QA team and coordinate for various phases of testing. - Address queries raised by QA within defined timelines. - Investigate critical defects and establish need for fixing. - Raise issues to leads/QA. - Report defect status as per project standard process within agreed timelines. - Share revised code with supervisor for review. - Assist team lead and project manager on estimates around defect fixes. Configuration Management: - Maintain versions of the code or consolidate version maintained by the Developers. - Provide support as required to the Administrators during configuration, code backups, deployment etc. Deployment: - Assess and create deployment/ roll back plan. - Validate if all the components have been migrated and the right version is checked in. - Maintain deployment tracker. - Perform sanity checks post deployment to ensure smooth production. - Share activity status with supervisor and highlight concerns if any. Project Execution Monitoring & closure (Support to Project Management activities): - Monitor work of the developers and share work achieved with them. - Provide guidance through SDLC. - Provide status of progress to leads. - In case of change requests, provide inputs on the plan. Service Support and Maintenance: Specific to production and maintenance support: - Provide support for 1 week and hand over to production team. - Identify if the incoming request is a service request/ defect during the warranty or an incident. - If it is code defect in the warranty, highlight to Lead and initiate defect fix process. - Post warranty, support in transition to maintenance team. Knowledge Management: - Post release participate in project review call and discuss points on what went well and what didn't. - Create and update knowledge articles (case studies, lessons learnt) in the knowledge management repository. - Guide developers in creating such documents. - Publish white papers/ blogs/ articles (if required). People Management: - Conduct training through academy or internally within the team. - Conduct technical, face to face interviews for internal transfer or external hiring. - Provide feedback on Developers form technical /domain standpoint to the module lead. Must Have Skills - GCP CloudSQL - Applying cash to invoices