Job Description

Delivery ManagerQualification:Bachelor's in Science/ Commerce/Engineering or equivalentResponsibility:Business / Customer:- Understand and articulate complex problems related to the specific technology. - Interface with community network to retain technology competitiveness. - Work with the client team to address escalations and own the resolution during the critical incident scenario. - Plan and implement major change requests and engineering tasks. Project / Process:- Participate in technical audits. - Identify opportunities for automation standardization and stabilization of environment. - Lead TIP initiatives and coordinate with CoEs for the implementation of the same. - Conduct Proof of Concept activities when necessary. - Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance. - Prepare run books on specific technology areas. - Lead reviewer for knowledge articles. - Implement best practices in specific technology area. - Responsible for driving the change mgmt effectively by ensuring that regular process health checks are done and bringing in best practices and building SOPs. - Continuous assessment of the infra/technical environment and address any gaps (for ex. - : firmware Service Packs Backups). People / Team:- Deliver technology training through Academy and/or within project group for technologies/ tools. - Provide guidance to community members on relevant technology area. - Participate in recruitment. Must Have Skills - AWS DevOps - Splunk