Job Description

Job Advert Details Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. - People responsibility: Y - Report to : SVP WPB Operations - Job Content : By ongoing review of operations and regular discussion with the business on how to achieve or improve customer service. By delivering agreed SLAs with LOB trust items and promptly reply LOB query arisen from the services issues. Correct the error with root cause analysis along with effective action plans. By maintaining good communication with customers, providing professional consulting to customer queries and promptly responding to customer. Constantly review operational processes and where possible improve them, either via process re-engineering or introduction of automation. By understanding objectives and sets priorities and coordinating with staff and colleagues of other departments/branches, and customers to get project done efficiently and effectively. Implement operations career map, and introduce a program of cross-training and job rotation. Ensuring the team is working in a good condition and engages in all activities across the Bank and Operations/ DBS. The teams can engage any Snapshot activities and with acceptable score. By performing the effective use of the GPM system to identify staffs strengths and weaknesses and improves their knowledge and skills with suitable coaching and training. Ensure any ORC review or Internal/External Audit Report is at least satisfactory. By managing and maximizing the utilization of resources of the teams to well control operational expenses and by reviewing workflow and seeking STP efficiency to ensure Wealth Business Services operates within the budget. Ensure that we adequately identify, assess, monitor and control operational risk. Qualifications University or above. 5-10 years working experience in banking trust related. Internal Control License. TA license-Trust level 3. Unit Trust and Investment Regulation. Outsourcing/Insourcing regulation. Anti-Money Laundry Law. Wealth management knowledge. Trust taxation knowledge.