Job Description

Job Description Job Description: Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish, and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure you that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values, and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Your role: As an Application Maintenance Specialist, you will work on maintaining important applications for leading global Financial Services firms. Required: - Minimum 2/ 3 + years of experience in voice domain / profile with hands on experience - Bachelor’s degree (U.S. or foreign equivalent) in Information Technology, Computer Information Systems, Computer Science, or a related field - Excellent Communication skills - Good analytical and problem-solving skills - Experience managing, monitoring, and supporting Voice infrastructure - Experience with SNMP monitoring tools - Strong ability to diagnose voice alerts, events, or issues along with strong analytical and problem-solving skills. - Good Time management and organizational skills - Ability to handle multiple concurrent tasks with minimal supervision - Ability to work on flexible schedule - Plan/Execute all technical aspects of voice infrastructure upgrades, installations, and enhancements. - Maintain accurate records of changes, incidents, projects, and as-built documentation. - Work actively with team members and voice operations management to improve team efficiency and efficacy. - Assess risk associated with voice platform issues and respond/communicate in a timely manner. - Ability to lead and oversee technical aspects of deploying new voice infrastructure or executing platform upgrades/enhancements in an enterprise environment. - Prior experience maintaining high service levels in a high availability environment. - Prior experience executing and validating changes in a production environment. - Experience working in a team-oriented, collaborative environment Preferred:- Experience in the Financial Service Industry - Experience with Cisco Call Manager, Call Center, Voice Recording (Cybertech, Verint), Audio Conferencing (Avaya), Unity Voice mail systems, Trader Voice platforms (IPC, BT, Unigy, ISR/Hoots) Role Description:- Systems & Application support and escalations for Software Delivery Lifecycle Operations & Wavefront Products - Monitoring the Voice Equipment’s deployed globally using Monitoring tools - Troubleshooting and Resolution to any production issues (monitoring or user reported) - Track and document production issues - Ensuring production issues are worked on within agreed SLA / SLT - Owning an issue to provide resolution - Escalating complex and critical issues to Leads in timely - Working with networking product vendors and telecoms service providers with regards to production issues - Follow global change management procedures and best practices for implementation. - Engineer should have a working knowledge of industry wide best practices. Change management, Incident management, Release management. - Establish and maintain effective working relationships with internal and external technical, business, and support groups, including vendor/partner relationships. - Document and maintain accuracy of standard operating procedures and best practices for areas of responsibility. Personal:- Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profiles. These include:- High analytical skills - A high degree of initiative and flexibility - High customer orientation - High-quality awareness - Excellent verbal and written communication skills About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.