Job Description

Job Description JD IDTAF_JD_CISMFG_Workplace_EUC_TechnicianRole (L1/L2/L3/Service Lead/Tech Lead/Architect)Technical SMEPositionInfrastructure – EUC TechnicianAcademic BackgroundBachelor of Engineering / Technology / ScienceOverall Experience (in yrs.)3+ yearsLocationOnsite 20TAF_JD_CISMFG_Workplace_EUC_TechnicianTechnical skills (Required – Must to have)- 3+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function. - Must have knowledge of Microsoft desktop operating systems - Must have knowledge of PC hardware architecture - Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.) - Hands on experience in SCCM environment and OS deployment, patching, updates, application deployment - Experience in Share File, Surfhub for required roles - A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals - Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.) - Should have good understanding of Microsoft Acrive Directory, Patch management, DHCP and DNS - Should have good understanding of user profile management - Proven Customer Service skills - Excellent written and oral communication skills - Experience in Scripting languages like powershell - Excellent written and oral communication - Technical skills (Required - Nice to have)- Awareness of latest technologies and trends - Knowledge of agile methodologies - Must have the ability to identify and instill industry best practices. - Proven Customer Service skills - Excellent written and oral communication Language skills neededEnglishPeople skillsRole (L1/L2/L3/Service Lead/Tech Lead/Architect)Soft skills- Create deep client impact - Execution excellence 3Role (L1/L2/L3/Service Lead/Tech Lead/Architect)Skill LevelThe role is expected to carry out following function/activities as part of this job. - Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround. - Point of Contact for IT Teams and Vendors at client and Infosys. - Point of Contact for future Infrastructure Enhancement and requirement gathering. - Coordinate with IT teams at client environment for Incident resolution and Project Implementations - Manage IT Service Delivery at onshore Locations - Coordinate with Offshore IT Team. - Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team. - Work with PMO on short/long term IT Project implementations - Work with Delivery SPOCs and client Business users on IT requirements - Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations - Vendor Contract and License Management - Implement Service improvement and Transformation initiatives Expert