Job Description

Job Description About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you. Roles and Responsibilities: SAP application Production support Accountable for client deliverables and critical issues. Regularly perform meeting with all client stakeholders (regional Business team and Client IS&T Managers & Offshore teams/leads) Needs to coordinate with business users on issue basis Interface with Third Party vendors/subcontractors as required to resolve issues and facilitate communication taking ownership of the issues. Analyze the past data incident trend and drive the RCA to understand the reason and implement solutions which will in reduction of Incidents in future. Ensure proper handoff between onsite and offshore teams on regular basis. Co-Ordinate for smooth transfer of projects from Implementation team to support team, ensuring that proper KT is done and all documentation like FS, IT Scripts, UAT scripts are uploaded to central Knowledge management system. Support Month end, Quarter End, Year-end, Chinese New Year, Spring back and Client Special event activities across the year. Skills /Competencies: - 7-9+ years experience in SAP FI module. Should have good experience in working in AMS (Support) projects with large clients, awareness on SLA based model, out of hours critical support coverage. - Experience in working with complex interfaces between SAP and other ERP systems. - Excellent understanding of FI/SD and FI/MM integration. And also, FI integration with external systems like portals, tax systems, stores etc. - End to end configuration and development knowledge in FI including Treasury, Vertex, project systems, IS solutions – RMCA or SAP Retail and not pertaining to list only - Expertise to troubleshoot errors encountered with BDC, IDOCS and other load programs. - Mandatory Expertise in AP /AR, GL , Bank Accounting , Asset accounting , Controlling - Must have excellent verbal and written communication skills, Analytical and Communication skills, Planning and Co-ordination skills - Experience in handling month end, quarter end and year end activities. - Degree/Degree in IT / Finance & Controlling / related discipline. Preferred skills - Nice to have experience with SAP workflow, Reports, Interfaces, User exits, Enhancements, Forms and Smart for objects. - Proficiency in SAP ABAP debugging and analysis of complex business processes - Ability to develop training documentation, train end users and support business for day-to-day activities. - Experience in SAP job management, Service now, tool, Solution manager - Strong Accounting domain experience will be an added advantage. Additional Skills: Excellent customer interfacing skills. Excellent written and verbal communication skills. Strong attention to detail and outstanding analytical and Problem-solving skills. Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.