Job Description

Job Description Key Responsibilities: - Lead a team of support consultants to support customer on incident and problem tickets and ensuring proper root cause analysis and provide resolution. - Effective Communication with Business users for all BAU incidents; Lead customer technical discussions and point out process gaps to business as well, wherever needed. - Support adhoc project requirements and work with OffShore integration support team to support integration configuration and environmental setup. Provide support to Project related to Success Factors. - - Success Factors Learning Module, PM/GM, RCM support and lead experience. - Familiarity with process mapping. - Experience of working with other SuccessFactors modules. - Log all queries and requests on case management system and update system, as required. - Be able to work under pressure in a fast moving and rapidly changing environment. - Able to priorities workload efficiently by applying effective timekeeping and adherence to rosters and schedules. - Uses professional and customer-focused approach to handle customer inquiries. - 5 years min experience in SuccessFactors; min 3 implementations on SuccessFactors; 2+ years in leading Support team About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.