Job Description

Job Advert Details Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. The main task is to take responsibilities to process End-To-End Know Your Customer (KYC) / Client Due Diligence (CDD) The E2E process involved IDD, client outreach, completion of CDD profile, RSS preparation and reply RFI/OWS hit and assist GBM clients to change adminitrations tasks in the bank The person should have capability to get QC certificate to check quality of CDD profiles completed by others. It is expected to build multi-skills and knowledge to conduct vertical and horizontal supports cross risk operation. People responsibility :N Job Contents: To work independently for End-to-End KYC/ CDD profile completions within timeframes To enhance KYC/CDD’s qualities and preciseness and to simplification its procedure To have good understanding of financial crime concepts such as Anti-Money Laundering, Counter-Terrorist Financing, Sanctions etc. To facilitate customers to have well experiences while having interactions with the clients To be able to communicate with stakeholders and also to maintain good relationships with them To have risk awareness and be able to escalate or access potential Financial Crimes to risk owners or Stakeholders To provide excellent services to GBM clients once receiving administration tasks from clients directly To be a key person in the team and have good influences on the team To be flexible and dynamic for supporting the team widely To have excellent interpersonal skills and to have strong communication skills not only upwards but also at peer level To take strong ownership to provide assistances cross Risk Ops (including KYC and FCR Ops) To ensure daily operation and work environment in which fulfil internal controls, Line of Business Procedures, Global Standards, and local regulations To demonstrate a strong commitment to perform the highest and excellent standards To guide the team member to achieve our monthly assigned CDD assessments smoothly without overdue and delay Qualifications Bachelor degree with major of business related 5 to 10 years related experience working with financial institution Sufficient Microsoft Offices and documentation skills Good and broad experience of working with large multi-project and multi-stakeholder programmers in an international bank Experience with Financial Institutions and/or Corporate banking onboarding, implementation and documentation. Good understanding of the full banking value chain and the context within which Customer Due Diligence A delivery-focused mindset. Ability to take ownership, manage through conflict and mobilize internal resources Ability to solve complex problems, challenge the status quo and suggest viable alternative approaches A passion for excellence; both “doing the right thing” and “doing things right” A high level of drive to meet deadlines and targets Ability to prioritize, be flexible and respond to changing environments Good organizational, planning and time management skills Good commercial and financial management ability with a proven track record and experience in a shared service model Good interpersonal skills with the ability to build and maintain global and regional relationships at all levels of the organization. Outstanding written and verbal communication skills in English Strong presentation and negotiation skills