Job Description

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC. Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures. We are currently seeking a high calibre professional to join our team as a Platform Manager. Principal Responsibilities - Be part of the Core Health team, accountable for the EB platforms’ management - Platform configuration, release and governance, risk and control, communication, and production case management with a broad understanding of the downstream impact and entire customer / stakeholder base - Expected to deliver capabilities and services that enable the features and experiences of clients/stakeholders - Lead product discovery with the business stakeholders to understand the business needs and participate in business requirement discussion. Help BA’s to develop, write, and communicate business requirements and propose suitable solutions - Work closely with Business, Operations, IT & Transformation with focus on improved collaboration, knowledge sharing and ensuring that the requirements are well understood - Support the team with decision making by deep diving problems and providing options for system development - Performing system configuration for the Insurance Core Policy Administration Platform - Manage multiple competing priorities through effective organization and communication - Identify, investigate, and escalate issues/ problems and help develop recommendations for resolution - Contribute to the project planning, liaising with stakeholders and project sponsors on a regular basis - Responsible for coordinating and managing various system developments and operational efficiency enhancement projects related to policy administration in collaboration with Tech team, Transformation, Operations, Underwriting, Product, Operations, Business development team to understand the user requirements and provide support to enable better risk management, operational efficiency, cost-saving, smoothness of work, efficient administrations, etc - Oversee the life cycle of changes to business processes and systems, communicate effectively with different stakeholders about the progress on different key milestones and prepare detailed updates to senior management team(s) - Bachelor’s degree or equivalent preferable with an extensive experience in Life Insurance industry in system analysis, business analysis, system development or production support - Detailed knowledge and experience in system configuration of FIS Policy Administration Suite also known as Compass or any other life Insurance systems - Adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct - Ability to translate business and customer need to business/product requirements, customer journey mapping, technical assessments, organizational buy in, launch plans, and ongoing management - Experience in defining Epics, features and writing user stories - Results orientated, self-directed and motivated change leader. Ability to work effectively in a multinational, highly matrixed environment - Effective communication and interpersonal skills, with excellent relationship building and senior stakeholder management skills - Ability to present complex strategies confidently and concisely to Leadership teams and key external stakeholders You’ll achieve more when you join HSBC.  http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.