Job Description

Job Description Role – Senior Consultant Technology – L3 Support Video Engineer Location – Amsterdam, NL Business Unit – ENG Compensation – Competitive (including bonus) Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Your role As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. this will include- - E2E L3 support in the Entertainment domain/Video Operations. Looking for experienced re-sources who have an Operations background and mindset. - Scope mainly includes managing L3 Support which includes Pro-active Incident prevention, In-cident Management, Triage, Managing the application support, Escalating to Vendors where required as part of Incident process, Reporting Incident progress, closure etc. and dealing with escalations from different affiliates. - Provide advanced Operation/Maintenance support on the Video STB and OTT platforms. - Work on improving monitoring solution and implement automation and define Operational requirements for monitoring and onboarding. - Participate in review activities (project plans, requirement, design and test case) to assume joint responsibility with other team members on quality and schedule. - Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. - Improves operations by conducting systems analysis, recommending changes in policies and procedures. - Provide expertise in analysis of major incident root cause and follow up with vendors and other teams as needed. - Identify software bugs, perform root cause analysis on performance issues as needed. - Work closely with the Level 1/Level 2 team on incidents in the affiliate and provide direct follow-up to vendor if required. - Provide inputs to engineering teams concerning performance and capacity of the interactive platform in production. - Work closely with the network operations center to set the requirements for alarm management. - Monitor and test system performance; prepare and deliver system performance statistics and reports. - Service Monitoring: - When not active on incident support, help to materially improve the service assurance by initiating and managing projects. - Develop custom scripts for the automation of certain operational tasks and service monitoring of the Interactive Video solutions. - Good grasp of automation tools - Process re-engineering - Implementing service assurance improvements Context/Environment:- Position has strong international focus with a significant customer base at every European country. - Video Platforms managed are STB and OTT with several components in the AWS cloud. Required- Strong knowledge and hands-on experience with video systems (Transcoders, Packagers, Media Delivery etc.) - Strong knowledge and understanding of OTT Delivery protocols (HLS, Dash, HSS etc.) - Experience with DRM systems (PlayReady, FairPlay, Widevine) - Strong hands-on with Linux, Windows and Cloud (AWS, Kubernetes, VMWare) systems - End-customer handling capabilities and good communication skills (both spoken and written) Preferred- Hands-on with monitoring tools like Elasticsearch, Grafana, Kibana, Dynatrace, Extrahop etc - Hands-on with reviewing HLA, HLD, LLD and defining Operations Requirements and Deliverables - Hands-on experience with DevOps tools like Jenkins, Git, Chef, Ansible, Nexus, Bit Bucket etc. - Hands-on with administering MySQL databases, Python application scripts and storage systems - Experience with a variety of back-end persistence, queuing and networking technologies Personal Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:- Self-starter with strong ownership in delivering results and ability to work without supervision - Competency in support processes, SLA, issue resolution, monitoring, and metrics - Proven track record/experience working in a multi layered international matrix organization - Excellent interpersonal, Oral and written communication skills in English. Knowledge of additional European languages is a plus. - Experience working with international teams (direct & indirect) from different cultural backgrounds and experience in managing external resources - Should be flexible enough to work in shifts and extended hours support during Critical P1/P2 Incidents - Strong communication skill to co-ordinate with multiple vendors across the Geographic locations for resolution of Critical incidents. - Strong analytical and Debugging knowledge on the production incidents from Dashboards/ Limited Logs About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.