Job Description

Job Description Role – Senior Consultant Technology – L2 Support STB/OTT Engineer Location – Amsterdam, NL Business Unit – ENG Compensation – Competitive (including bonus) Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Your role As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will provide: - E2E L2 support in the Entertainment domain/Video Operations. Looking for experienced re-sources who have an Operations background and mindset. - Scope mainly includes L2 Support which includes Pro-active Incident prevention, Incident Management, Triage, Managing the application support, Escalating to Vendors where required as part of Incident process, Reporting Incident progress, closure etc. - Provide Operation/Maintenance support on the Video STB and OTT platforms. - Work on improving monitoring solution and implement automation and define Operational requirements for monitoring and onboarding. - Work closely with the Level 1/Level 3 team on incidents in the affiliate and provide direct follow-up to vendor if required. - Work closely with the network operations centre to set the requirements for alarm management. Service Monitoring:- When not active on incident support, help to materially improve the service assurance by initiating and managing projects. - Develop custom scripts for the automation of certain operational tasks and service monitoring of the Interactive Video solutions. - Support the business in implementation and validation of changes to the Video/OTT ecosystems through the change management process. - Support the onboarding of new platforms and services. Context/Environment: Position has strong international focus with a significant customer base at every European country. Video Platforms managed are STB and OTT with several components in the AWS cloud. Required- Hands-on experience with video systems streaming components (Encoders, Transcoders, Packagers, Media Delivery etc.) - Understanding of OTT Delivery protocols (HLS, Dash, HSS etc.) - Experience with Conditional access systems/DRM systems (PlayReady, FairPlay, Widevine) - Hands-on with Linux and Networking protocols like DNS, HTTP, TCP/IP etc. - Understanding of DVB standards and broadcasting principles. Preferred- Hands-on with monitoring tools like Grafana, Kibana, Nagios and Conviva. - Hands-on with administering databases, Python application scripts and storage systems - Experience with a variety of back-end persistence, queuing and networking technologies Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:- High analytical skills - A high degree of initiative and flexibility - High customer orientation - High quality awareness - Should be flexible enough to work in shifts and extended hours support during Critical P1/P2 Incidents. - Strong communication skill to co-ordinate with multiple vendors across the Geographic locations for resolution of Critical incidents. - Strong analytical and Debugging knowledge on the production incidents from Dashboards/ Limited Logs - Ability to lead investigations and involve necessary internal and external stakeholders to bring the investigations to closure. About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.