Job Description

Requirement: - Work location – Cognizant PMO Office  - Shift timings – 8am – 5pm or 9am – 6pm or 10am – 7pm - Working days – Mon-Friday - Experience – 0 to 7 Years’ experience  Job description: - Handle end user voice calls in Japanese Language - Provide first level resolutions for End user computing and Business Applications - Ticket creation/Categorization / Prioritization in SNOW or any Ticketing tool experience - Ticket triaging to respective Support Group - Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps - Good Analytical & Coordination skills are essential. - Good understanding of Computers and Troubleshooting skills required in Windows Operating System - Customer service orientation and ability to work in a team - Excellent Soft skill, Communications skills(Voice, Email & Chat) to handle Japanese end users - Troubleshooting skills on desktop and applications(MS office, Adobe etc) - Troubleshooting skills on VPN connectivity and tools (MS Team, Webex) - Experience in supporting windows domain password related issues - Troubleshooting experience using remote control tools - Trouble shooting skills and experience in handling Exchange (Outlook) - Experience in handling other IT Issues like Printer, hardware (Laptop, iPhone, iPad, Desktop), browser, laptop performance related issues For more details regarding the job contents: -  Support Japan Sales Medical Representative user on their iPads -  Support Veeva Application for Sales Users