Job Description

<JD> Call center team leaders are hands-on leaders. They make sure correct procedure are followed and routinely give directions to the team on what to do and how to improve. When team members needs help dealing with customer concerns, call center team leaders may step in, offer advice, or authorize a special adjustment.   Job Expectations: - Assist customers over the phone, by emails, through systems while providing a delightful customer experience. - Process and raise required requests/transactions and make sound decisions related to customer requirements. - Follow all compliance and security measures relating to client data. - Take action on process transactions and handle the same with proper research. - Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets. - Adhere to process norms and structure.   Skills Required: - Minimum qualification - Graduate in any discipline - 1 to 3 years of work experience for call center as an operator - Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region - Excellent Customer Service Skills. - Native Japanese language level and good English communication skills - Business English skills and native Japanese skills