Job Description

Job Description Job Description: Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish, and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure you that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values, and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Your role: As an Application Maintenance Specialist, you will work on maintaining important applications for leading global Financial Services firms. Required: - From3-5 years of experience in Unix/Linux-based operating system, commands, and utilities, as well as Configuration Management Tools - Bachelor’s degree (U.S. or foreign equivalent) in Information Technology, Computer Information Systems, Computer Science, or a related field - Good Communication skills - Good analytical and problem-solving skills - Experience in the Financial Service Industry - Strong understanding of Unix or Windows Server architecture - Experience of supporting, SharePoint, Mobile and instant messaging applications - Basic understanding of SQL Queries and hands on experience with Aqua Data Studio - Strong ability to debug applications to identify the underlying root cause Problem solving in a development or production environment, including experience observing patterns, analysing root cause, and suggesting ideas to resolve issues Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders Preferred:- Knowledge of DevOps dependencies - Experience in the Financial Service Industry - Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud - One of the following Scripting languages: Shell script, Perl, JavaScript, or Python etc. Role Description:- Systems & Application support and escalations for Software Delivery Lifecycle Operations & Wavefront Products - Work actively with technology teams to analyze and resolve Application failures - Identify defects, discrepancies, and trends by ways of troubleshooting - Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas - Improve Infrastructure stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly - Adopt various tools developed by ETO Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. - Identify alerts / processes that can be automated and then work with Engineering team in automating them - Challenge existing Infrastructure setup, processing and suggest different ways to solve problem or improve stability - Actively participate in Change management process with view to manage risk in production environment - Build and improve run books for generalists to minimize operational errors and gain Fungibility/efficiency - Develop reports that provide trending statistics to track and manage Infrastructure health and support service performance - Willing to learn and troubleshoot/support proprietary technologies not available through marketplace. No knowledge of proprietary technologies is required pre-hire Personal:- Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profiles. These include:- High analytical skills - A high degree of initiative and flexibility - High customer orientation - High-quality awareness - Excellent verbal and written communication skills About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.