Job Description

Job Description About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Short Description: We are looking for a professional who is passionate about technology and problem-solving using technology whether it is a simple issue that enables a user to work faster or a solution that improves efficiency/productivity for a big team, it gives me immense satisfaction. The candidate should be a keen learner and should keep oneself updated with technological improvements and new technologies. The candidate should enjoy finding new innovative methods of doing things and believe that change is the only constant. If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you. Location: Melbourne Roles and Responsibilities: In the role of a Lead Consultant, - you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment. - You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. - As a thought leader in your domain, you will be the key advisor to architecture and design reviews. - You will anchor business pursuit initiatives, client training, in-house capability building. - You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Essential: - Bachelor’s degree or foreign equivalent required. Will also consider one year of relevant work experience in lieu of every year of education - At least 8 years of experience in CRM domain and 5+ years of experience in Salesforce implementations with sound knowledge on Salesforce Sales cloud, Service and community Cloud. - Good understanding of Salesforce solution stack including good understanding of Marketing Cloud, Lightning Framework and Lightning Design System are preferred. - Should be able to conduct requirement-gathering sessions, articulating Salesforce features to business users and drive/participate in prototyping solutions and guiding team. - Experience in performing the requirement fit gap analysis with product capabilities and defining configuration vs customization options - Should be able to create Business requirement documents, Functional requirement documents along with traceability matrix. - Ability to liaise with technical team to convert requirements to Technical Specification - Knowledge of implementation best practices and should be able to configure and work along with rest of the team to build /configure the Salesforce solution. - Good knowledge of Waterfall and Agile implementation methodologies - Salesforce (Admin, and Sales/Service cloud certified)  - Excellent Analytical and Communication skills  Preferred: - Certifications on Salesforce - Experience in handling onshore-offshore projects. Additional Skills: - Excellent customer interfacing skills. - Excellent written and verbal communication skills. - Strong attention to detail and outstanding analytical and Problem-solving skills. Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation. At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. “All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”