Job Description

Job Description Role – L2/L3 Support Engineer – In-home Wi-Fi Support, PLUME PODS Technology – Wi-Fi Networking with DOCSIS as good to have, Incident Management using industry standard tool Location – Amsterdam, NL Business Unit – ENG Compensation – Competitive (including bonus) Job Description Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Roles and Responsibilities: - Closely work with vendors, end users and other engineering teams to fix issues. - Work on trouble tickets by providing high quality and detailed inputs. - Closely work with NMC/NOC (Tier 1) monitoring team & L2 Support Team. - Liaise with vendors for incident and problem management. - Ensure data analysis is done rigorously and saved to ticket logs. - Provide leadership on incident resolution and ensure management is communicated clearly and transparently. - Follow the change and Incident Management process. - Follow SLAs/KPI as applicable. Required:- Good Troubleshooting Experience for the issues of In-home Wi-Fi, PLUME PODs. - Strong experience in Application Support and maintenance. - Strong understanding of ITIL and ITSM concepts - Should have good analysis and debugging skills on Linux environment. - Understanding/Troubleshooting W-LAN issues by Analyzing Wireshark Packet Capture. - Domain knowledge with IEEE 802.11b/g/n/ac/ax W-LAN standards. - Strong Working Experience on Wi-Fi MESH networking. - Good to have Understanding of – Advanced Wi-Fi Concepts like DFS, ATF, MIMO, MU-MIMO, - Basic knowledge on DHCP, DNS, Firewall, Internet Security - Hands on experience in network test tools, traffic generators - Proven network troubleshooting experience. - Should have good exposure to Incident Management and Change management process. Preferred:- Strong knowledge of IP networking, Cable Domain, to work to Setup, Configuration and Troubleshooting of In-Home devices. - Proven ability to deliver high quality results in a busy and dynamic business focused environment. Personal: Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:- High analytical skills - A high degree of initiative and flexibility - High customer orientation - High quality awareness - Excellent verbal and written communication skills About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.