Job Description

About Cognizant   Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.   Our Culture   Your passion, integrity and experience are integral to Cognizant's success. You will be welcomed into a dynamic and expanding global leader in IT and Business consultancy where you will be valued for who you are. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients are fundamental to your success. In return, you will be empowered with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse environment.   At Cognizant we recognize that companies that are open and welcoming to a multi - cultural diverse workforce will thrive with fresh perspectives and collaborative knowledge. Cognizant is focused on promoting & increasing gender diversity and providing a workplace which encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success. Responsibilities   - Proactively support service management process and systems - Ensure excellent data integrity and automation for decision support, and process/technical automation - Work with team leads, IT staff and partners to proactively deliver and support Service Management Office and client’s IT objectives   Required Skills   - 10+ years relevant experience on the role - Proven experience on Alemba Service Manager integration and administration - Experience in incident management, change management, problem management, knowledge management, request management, monitoring and events, optimisation, governance, improvement planning and continual improvement - Experience on ITIL/Lean - Excellent stakeholder management skill - Very good communication skills     Next steps If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. #LI-GC1COGTAG For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.