Job Description

Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices. The area comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and Risk and Administration. Collectively, these areas define and deliver HSBC’s technology strategy to support the Group’s goals. We are currently seeking a high calibre professional to join our team as an IT Customer Experience Specialist. Principal Responsibilities This role is responsible to lead some or all the following Product Management and User Experience deliverables: - Business Engagement with various businesses and markets to introduce product offerings and updates - Event Creation, Management - Colleagues Connection and Marketing for C&C Products and Services - User Experience Insights - Customer Journey Tracking and Reporting - Technology Surveys - IT Express Centre Improvements - End User Training – Best Practices & Tips and Tricks - Product Improvements – End to End - Change Management and the impact on end-users - Commercial mindset, preferably with external industry experience in a customer-facing role - Excellent communication, presentation and negotiation skills, to drive desired results - Ability to quickly build and maintain relationships with key Stakeholders and instill confidence at the most senior levels - Sound understanding of all product areas, with ability to convey complex technical concepts to Stakeholder in business terms - Sound judgment to identify and resolve problems to the benefit of the organization - Ability to motivate and lead people, employing appropriate management styles - Excellent customer service - Proven ability to prioritize competing demands Experience - 2-3 years' experience in a related role You’ll achieve more when you join HSBC.  http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.