Job Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description The NFRR & Branch Ops Lead is responsible for overall Markets Operations NFRR ownership of the full reports compendium, ensuring adherence to NFRR Governance Framework in preparation, timeliness, accuracy and sustainability. This role is required to drive an error free environment with all 11 branches in APAC with immediate focus on all error prone and high risk reports. He/she is expected to lead strong cadence to identify horizontal thematic, establish and execute a sustainable way forward plan in line with the NFRR Framework. The leader in this role will have strong alignment to the functional process owners at the regional level, as well as strong engagement with GMO Senior Leadership Team (SLT) and GMO Branch Leads. This role will have to drive the prioritization and ensure effectiveness of all remediation work. The leader is required to partner closely with Risk & Control Lead for self-identified issues and maintain a robust Quality Assurance (QA) program for all NFRR reporting suite. This role will lead, provide guidance and partner closely with branches and NFRR Central Team to ensure all requirements and timelines are met for NFRR Acceleration Program body of work. He/she is expected to collaborate with GMO SLT and provide oversight on branch operational stability as required. Responsibilities as Branch Ops Lead include providing oversight to branches as required, work with various branch functions and functional leads to ensure process adequacy and sustainability, instill proactive risk management mindset and implement best practices where feasible. He/she needs to be agile in thought leadership, able to leverage experience and new innovation to help branches to achieve operational excellence and process consistency. Your background Business: Drive APAC GMO NFRR body of work strategic direction in close alignment with enterprise NFRR Framework, within the geography covered, with strong local and regional connectivity Immediate focus to be accountable and take ownership of the inventory of the NFRR in APAC Delivers consistently an error free environment for all NFRR reporting suite. Accountable to SLT for on-going reporting of the health of NFRR and demonstrate strong thought leadership to drive this book of work effectively, collaborating closely with GMO branch leads and various partners. Lead strong cadence to identify horizontal thematic, establish and execute a sustainable way forward plans in line with NFRR Framework Manage and mitigate risks across operational processes. This includes review and identification of risk and the project management necessary to close any gaps in control measures Leads with a global perspective and articulates enterprise vision Establishes a continuous process improvement environment within the team and drives operational excellence Executes and integrates new capabilities, as driven by regional and global objective Leverage data and audit methodology to identify gaps with broader lens and depth Leadership: Responsible for the oversight and execution of APAC GMO NFRR body of work. Proven strong stakeholder management and influencing skill to drive desired results. Provides broader leadership in the region by driving integration into the wider GO organization Build strong/influential relationships with key leaders across the country, region, enterprise and industry Risk/Compliance/Data/Audit Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews Build a culture and process to identify, mitigate, and control operational risk Manage the operational risk with stable operations and full compliance to local and global regulations Satisfactory audits, reviews, exams (internal and Regulator driven) Own and be accountable for control of expenses and budget assigned to the country team including personnel and volume forecasts, and achieving identified operational goals Other Qualifications ∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions ∙ Excels in working among diverse viewpoints to determine the best path forward ∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner ∙ Commitment to challenging the status quo and promoting positive change. ∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base ∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Job Band: H4 Shift: Hours Per Week: 40 Weekly Schedule: Referral Bonus Amount: 0