Job Description

Job Responsibilities :  - First and SPOC for all users to provide support for all deskside related incident/service request tickets. Deskside support includes key responsibilities as follows: - Handling users IT related issues and act as level 2 support for SD - Build and maintain laptops - Build and maintain Thin Clients - Maintain agreed inventory of deskside assets in CMDB - Provide IT technical support to printer and VC issues and engage vendor if needed etc.  - Monitoring health of servers, systems, storage, backup, application, network, and IT Infrastructure  - Performing daily proactive health check of the infra and applications as documented by L2/L3 teams  - Service requests - Ensure service requests are directed and actioned by the appropriately skilled staff.  - Project participation. Active and strong participation across a number of different areas within the IT department and business areas  - Provide systems support for Desktop SOE encompassing a varied number of platforms and applications.       Job Requirements : - Minimum 6 years of relevant working experience. - Knowledge of basic outlook troubleshooting and Active directory issues.  - Knowledge of Service Now would be added advantage.  - Excellent Soft skill, Communications skills (Voice & Email) to handle global customers.  - Knowledge and understanding of Service Desk. •Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision.  - Willing to work in 24x7 environment.  - Good Analytical, Interpersonal & Coordination skills are essential.  - Customer service orientation and ability to work in a team.  - Ability to perform in adverse situations - L2 knowledge of AD and Exchange, Windows server administration - Knowledge of Azure AD, MFA, Exchange online, O365, Citrix Cloud, MS Intune, MS Teams, One Drive for Business and SharePoint online - Knowledge of VMware and VDIs (virtual environment)