Job Description


Process Associate 
Location: Reno, NV

In the role of process associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.

You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance.  A Process Associate must accept and deal with customer communication for agreed languages.

We are seeking dynamic individuals to join our team as Process Associate.  The successful candidates will specialize in managing validations and auditing the orders and agreements. This role would suit driven individuals who would enjoy working as part of a Global team and would like a clear career path ahead of them. Our team members gain Global exposure, paid training, career growth opportunity and unlimited lattes and cappuccinos. Oh, and I almost forgot to mention paid overtime. 

Responsibilities may include but are not limited to:
- Review and validate documents, processing bills, analysis of data.
- Respond to complaints/queries on mail and interact with vendors for order management
- Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys
- Deliver on the new process/approach to meet client and internal goals
- Adhere to Service Level Agreement compliance and Process compliance standards
- Serve as backup support to others on the on the team
- Suggest more efficient ways for processing of work; learn new areas for possible future ownership
Qualifications:
Basic:- High School diploma or GED equivalent
- 6 months of experience in the job description
Preferred:- 1 year of previous experience in a similar data entry or administrative role
- Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems
- Analytical and problem-solving skills
- Ability to work effectively as part of a team
- Ability to provide a strong focus on customer satisfaction
- Administration & organizational skills
- Written and oral communication skills
- Willingness to learn new processes and tasks
- Flexible schedule (overtime eligible)
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

Work Location:
This role is based out of Reno, NV and will be working out of an office. 

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 43 delivery centers in 16 countries spread across 5 continents, with 58,745 employees from 124 nationalities, as of March, 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.


EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Process Associate

Job Description


Job Title: Principal Consultant 

Purpose/Essence of the role: Lead the engagement effort from problem definition to solution design

Below are the roles and responsibilities aligned to the above mentioned role / role designation:


Problem Definition: Understand and analyze the problems, provide suggestions on articulating the problem statement
Effort Estimation and Proposal Development: Review the proposal, provide guidance, analyze the solution, identify risks
Solution evaluation and Recommendation: Lead a team of consultants, present the recommended solution alternatives to customer
Deployment: Understand, review & develop the deployment process, resolve data migration issues, develop contingency plan
Knowledge Transfer: Perform portfolio analysis, analyze transition needs & timelines, maintain knowledge repository, and create capabilities
Issue Resolution (Incident / Problem Resolution): Resolve escalated issues and communicate with clients
Marketing and Branding: Develop and publish leading view-points, and participate in relevant external marketing events
Thought Leadership / IP Creation: Contribute to IP Creation, file patents, demonstrate thought leadership
Qualifications
Basic- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 11 years of experience as per the JD.

About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 35 delivery centers in 14 countries spread across 5 continents, with 53,515 employees from 125 nationalities, as of June, 2022.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Principal Consultant

Job Description


Senior Process Associate 
Location: Reno, NV

Senior Process Associate executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies, and norms of Infosys.

Responsibilities: 

Processing:
- Sku creation
- Invoice creation
- Proforma creation
- Gatekeeping
- Credit/re-bill
- Queue management
Reporting:- Weekly numbers
- Month-end numbers
- Quarterly numbers
Communication:- Strong written communication with partners/ stakeholders / clients
- Needs to reach out for when needed.
- Work through process concerns as a team
- Note taking skills to be able to learn the process quickly from training.
Qualifications:
Basic:- High School diploma or GED equivalent

Preferred:- Highly skilled in Excel
- Keen eye for detail to ensure high accuracy.
- Good communication skills and a high focus on customer satisfaction
- Ability to work under pressure.
- Team Player, as well as desire to be individually performing.
- Desire to learn, there is monthly training for this team, to stay current.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

COVID-19 Considerations:
Vaccination required.
Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.

Work Remotely:
This role is based out of Reno, NV. 

About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 35 delivery centers in 14 countries spread across 5 continents, with 53,515 employees from 125 nationalities, as of June 2022.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, based on its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

Infosys Technologies Jobs in Reno, Nevada, United States