DESCRIPTION
****Please note that this position could be based in any Amazon Operations centre across Veneto. Relocation support will be provided as needed.****

Would you like to work as part of an innovative, fast-paced, and motivated team? 

Are you up for creating solutions and solving tomorrow’s operational and logistical challenges today? 

Amazon strives to consistently delight customers by efficiently   delivering products all over the world. Our teams possess a wide range   of skills and expertise, from business analysis and inventory management   to engineering. With so many Fulfilment Centers (FC) and Delivery   Stations worldwide, Amazon is growing at a pace that requires the best   and brightest talent to be brought in to our company to help us continue   to make history. 

We are seeking Graduate Shift Manager Delivery Operations  to join our vast  fulfilment and operations network, in various  locations across the EU.  These are positive, self-motivated individuals  with just the right  combination of leadership skills and professional  business acumen. This  is a permanent position from day one. 

What will you be doing? 
You’ll be an inspiring leader in one of the following areas within   the FC operations: Receive, Stow, Pick, Pack or Ship. Or you might work   at one of our Delivery Stations, where you will work to continuously   improve the efficiency of delivery processes, ensuring that customer   orders are delivered as quickly, accurately, and cost-effectively as   possible. 

In this position, you will lead a team or a process from day one.   This kind of opportunity isn’t often presented to graduates fresh out of   university. At Amazon, however, we trust the people we hire and  provide  plenty of support to help you hit the ground running. Our  culture is  very learn-by-doing oriented; you will take control of your  career. 

Leading by example, you’ll be responsible for the training and   integration of your team, while driving progress. This symbiotic   relationship also makes this position even more rewarding and impactful,   as you strive for excellence together with the team you manage. 

You’ll exercise sound judgement, making sure progress and targets  are  realistic and achievable. And it’ll be worth it; the impact you  could  have, within one of the world’s biggest, most innovative  companies,  won’t go unnoticed. With us, you can have a hand in creating  the future  of operations and logistics.    

Alongside positive leadership, the ideal Area/Shift Manager keeps the bigger picture goals in mind: 

- You’ll need to safeguard your team’s safety while at work.

- You’ll uphold Amazon’s high standards of quality.

- You’ll demonstrate problem-solving and analytical capabilities.

- And, last but not least: you’ll strive to improve and streamline processes.

Key job responsibilities
You’ll be an inspiring leader in one of the following areas within the FC operations: Receive, Stow, Pick, Pack or Ship. Or you might work at one of our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible.

We are open to hiring candidates to work out of one of the following locations:

Padova, PD, ITA | Riese Pio, TS, ITA | Rovigo, ITA | Treviso, TS, ITA | Venezia, VE, ITA | Verona, VR, ITA | Vicenza, VI, ITA

BASIC QUALIFICATIONS
- You obtained or are working towards a Bachelor’s Degree.
- You are flexible to relocate for the position if needed.
- You are willing to work in non-traditional shift pattern which may include nights and weekends.
- You speak fluent Italian and English.

PREFERRED QUALIFICATIONS
Though not required, it’s even better if you have previous work experience.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Graduate Shift Manager - Veneto

DESCRIPTION
Ruolo: Delivery Station Liaison (DSL) per il Servizio Clienti
Tipologia: Full- time 40 ore, Tempo Determinato
Location: In sede

La missione di Amazon è quella di essere l'azienda più attenta al cliente al mondo: il team del Servizio Clienti è in prima linea su questo fronte. Se ti piace entrare in contatto con le persone ed offrire un eccellente servizio clienti, questo è il ruolo che fa per te. Per garantirti la migliore formazione, Amazon ti offre soluzioni di training online interattivo. Il training comprenderà attività sia individuali che di gruppo, permettendoti di imparare insieme al tuo team e sviluppare nuove capacità.

Cosa farai come addetto al servizio clienti?
Il Delivery Station Liaison fornisce un servizio clienti localizzato in sede all’interno della Delivery Station per consentire un'indagine efficace in tempo reale sulla localizzazione di un pacco e su come Amazon può recapitarlo al cliente il più rapidamente possibile. Inoltre, permette ai clienti di contattare gli esperti locali affinché possano ottenere informazioni più accurate e aggiornate sui loro ordini e su come Amazon sta risolvendo eventuali problemi di consegna.

La mansione presuppone un’eccellente capacità di pianificazione e forte inclinazione al raggiungimento degli obiettivi. Sono richieste ottime capacità individuali di analisi e problem-solving al fine di offrire soluzioni tempestive e la puntuale consegna degli ordini. Il Delivery Station Liaison lavorerà sotto una limitata supervisione e guida del Manager, pertanto, quasi tutte le decisioni saranno prese in modo indipendente e richiederanno un alto grado di precisione.
Inoltre sarai responsabile di:

- Comunicare con clienti interni ed esterni riguardo i metodi di consegna.
- Risolvere dei conflitti per fornire la migliore soluzione per il cliente.
- Individuare la soluzione più adeguata a soddisfare le esigenze del cliente.
- Lavorare in modo indipendente, prendere complesse decisioni analitiche con poca o nessuna assistenza.
- Gestire contatti verbali e scritti.
- Facilitare il collegamento con i corrieri di parti terze
- Rappresentare in maniera efficace le esigenze del cliente e discutere le opzioni di riconsegna in giornata

Quali saranno i tuoi orari di lavoro? 
Questo ruolo richiede orari di lavoro flessibili per adattarsi a quando i clienti hanno più bisogno di noi. Lavorerai su turni giornalieri e la tua settimana lavorativa sarà di 40 ore.
Per soddisfare la domanda dei nostri clienti, i turni di lavoro si distribuiscono dal lunedì alla domenica.
Potrebbe essere richiesto di lavorare nei giorni festivi, i quali verranno retribuiti come previsto.

BASIC QUALIFICATIONS

Requisiti:
- Buona conoscenza della lingua inglese (Livello B1 CEFR) sia orale che scritta
- Età minima: 18 anni
- Diploma di scuola media superiore
- Avere i requisiti per lavorare in Italia
- Esperienza di lavoro con un computer (Conoscenza di Microsoft Office, Outlook, Word ed Excel)
- La disponibilità a lavorare su turni flessibili dal lunedì alla domenica 

Requisiti preferenziali:        - A proprio agio nel lavorare in un gruppo che presenta diversità ed a contribuire ad una cultura inclusiva 
- Precedente esperienza nel Servizio Clienti     

Competenze:        - Abilità di interazione efficace con i servizi di supporto e tutti gli altri reparti
- Capacità di adattarsi velocemente al cambiamento e di avere il giusto senso di urgenza nella gestione delle richieste dei clienti
- Ottime capacità di comunicazione sia verbale che scritta, con una spiccata attitudine alla risoluzione di problemi ed alla ricerca autonoma di soluzioni

Principali benefits offerti dall’azienda: 
Uno dei grandi vantaggi dell'entrare a far parte del team del servizio clienti di Amazon è che non hai bisogno di esperienza passata nel servizio clienti.
Riceverai un’adeguata formazione e ti verrà fornita tutta la strumentazione di lavoro. Inoltre, offriamo una serie di vantaggi, tra cui:        - Sconto dipendenti
- Buoni pasto

Se questo ruolo ti sembra adatto a te, fai clic sul collegamento in basso per avviare il processo di candidatura! 
Sarà necessario da 1 a 2 ore per completare la candidatura, compresi i test di valutazione per l’idoneità al ruolo. Si consiglia di utilizzare un computer per ottenere la migliore esperienza. Avrai la possibilità di salvare la tua domanda in ogni fase del processo di candidatura e tornarci se necessario, ma ti consigliamo vivamente di completare il processo in una sola volta, ove possibile.

In caso di esito positivo, ti contatteremo per i passaggi successivi
*Lavoro disponibile anche per persone appartenenti alle categorie protette.

Amazon è un datore di lavoro che offre pari opportunità.
Crediamo fermamente che avere diversità nella forza lavoro sia fondamentale per il nostro successo.
Le scelte fatte nei processi di selezione sono basate sulla tua esperienza e le tue competenze.
Diamo valore alla tua passione nel voler scoprire, inventare, semplificare, e costruire.

Proteggere la tua privacy e la sicurezza dei tuoi dati è da sempre una priorità per Amazon. Si prega di consultare la nostra Informativa sulla privacy per saperne di più su come raccogliamo, utilizziamo e trasferiamo i dati personali dei nostri candidati.
Inviando il curriculum e le informazioni annesse, si autorizza Amazon a trasmettere e memorizzare tali informazioni nella base dati di selezione del personale del gruppo di aziende Amazon, e farle circolare al fine di valutare le vostre qualifiche per questa o altre posizioni.

Delivery Station Liaison (DSL) per il Servizio Clienti

DESCRIPTION
Job summary
WHS Technician: The WHS environment has several significant risks that must be identified and controlled and a fundamental part of this role is supporting the local management team to instill the Amazonian safety culture. The roles will be assigned depending on geographical location. The successful person will monitor if the safety rules are applied correctly, train both AAs and leadership and be the contact with local authorities. The safety technician role is important to support different Stations in the roll out and embedding worldwide safety policies, setting goals on Gensuite as well as advising and supporting on the day to day activities, to drive down incident rates, ensure timely and accurate reporting and develop the safety culture in conjunction with the leadership. Why can't you temporarily assign someone to do the work? There are gaps and headcount challenges within the whole safety team and we do not have local resources to support this work. The role is specialist and requires people with a degree in health and safety and also knowledge of Italian safety regulations. What would you have to stop doing if this candidate doesn’t start? If the candidate is not in post, we will not be able support the operations and provide expert advice in the set up and operation of the site and this might lead to an increase in accidents within the workplace. The site leadership will not get the support that they require with safety metrics about this site over and above what is reported centrally. All the safety work would need additional support from the ops team, and during peak they may struggle to find the time for this.

- Undertake risk assessments as required and follow up control measures to completion
- Complete daily metrics and callouts from the sites
- Take a Deep Dive into safety data, as you monitor recordable incidents on-road
- Leveraging your Auditor-level knowledge of Amazon’s procedures and legal requirements, you’ll advise associates and managers accordingly,
- Become a subject matter expert in your specific level of competence, while staying vigilant and not disclosing any sensitive information outside of your particular level,
- Consistently monitor sites, keeping high focus on compliance with Amazon’s safety procedures,
- Investigate accidents, near misses and any incidents, as you establish root cause,
- Update internal records regarding incidents, near misses and accidents,
- Undertake action plans to ensure continuing, sustained compliance with legislation,
- Conduct yourself professionally at all times: you maintain confidentiality in matters involving safety investigations,
- Flexibility on hours worked to cover shifts during Peak and ensure investigations are completed
- Support Delivery Stations with safety administrative tools.
- Support Delivery Stations providing H&S training.

BASIC QUALIFICATIONS

- Must have qualification as ASPP and professional trainer
- Candidates with degree (or equivalent) qualifications not in Safety disciplines, but who have relevant experience, will also be considered
- Has a demonstrable in-depth understanding of essential/relevant EHS legislation
- Solid computer literacy and skills
- You’re a good communicator, both verbally and in writing.

PREFERRED QUALIFICATIONS

- You possess a meticulous level of sustained attention-to-detail
- Ability to work under the minimum of supervision
- You have a proven ability to work to targets and deadlines
- Demonstrable ability to learn quickly, while closely adhering to new processes and procedures
- You’re able to work independently, at times under minimum levels of supervision
- You’re flexible and adaptable; able to meet the needs of the business head on
- Great team player: you contribute to a positive and healthy team environment
- You bring plenty of drive, enthusiasm and self-motivation with you each day
- Lean, 5S and Kaizen qualifications/experience
- Experience with Gensuite as EHS application tool
- Spoken and written fluency in English and Italian
- Availability to frequent travels to support different DS

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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