The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Business Banking 
Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential.

We are currently seeking an experienced professional to join the Business Banking team.

Job Introduction

The role holder will work closely with the RM supporting delivery of a professional relationship management service to customers, prospective customers and professionals. The job holder is required to provide high quality service to his/her internal and external customers; taking ownership and completing all tasks in a timely manner This supports the bank’s long-term strategy to lead business by establishing and maintaining long term relationships with businesses, treating customers fairly, identifying their needs, delivering solutions to meet those needs and providing an excellent customer service. 
Principal Responsibilities

-   Actively source New to Bank customers for Asset as well as Liability business to build a new portfolio adhering to the parameters related to minimum revenue threshold from the NTB relationship.


-   Maximize HSBC share of wallet through cross selling transaction banking products.


-   Ensure all sales processes are properly followed and activity data is updated in the system within stipulated timelines.


-   Maintaining quality of portfolio for Asset customers and Liability customers by regular visiting and interacting and monitoring business activities .


-   Develop proficiency in job related skills through exposure to training programs.


-   Minimize customer complaints received. Handle customer inquiries and complaints in a way that demonstrates excellent service.


-   Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators. Ensure awareness of compliance requirements and implementation of Group Compliance Policy.


-   Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM. 


-   Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators

Essential
- Minimum Bachelor’s degree / Graduation or as required for the role, whichever is higher 
- Understanding of risk management
- Some understanding of credit
- Analytical and financial skills.
- Ability to work without constant direction
- Good organizational and time management skills.
- Ability to interact with all levels of commercial customers
- Good interpersonal skills
- Good communication skills, both oral and written
- Qualifications and/or training courses 
Desirable
- Commercial awareness, including economic, cultural, procedural and regulatory issues.
- Relevant experience working in a relationship management role
- Working knowledge of CMB’s international proposition / product capabilities
- Working knowledge of HSBC Group capabilities  
Additional Information 

- Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required
Useful Link

Link to Careers Site: Click HERE 

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Relationship Manager/Associate Relationship Manager - Business Banking - GCB 5/6

DESCRIPTION
GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities
• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and have excellent attention to detail

BASIC QUALIFICATIONS
• Degree in Finance/Accounting/Business Studies or other related areas
• 5 to 7 years of experience in Accounts Receivables or other customer facing department experience
• Ability to provide exceptional customer experience
• Strong communication skills, both written and verbal
• Good interpersonal skills and team player
• Ability to take initiatives, meet tight deadlines and prioritize workload 
• Proficient in Microsoft Excel and Word

PREFERRED QUALIFICATIONS
• Post-graduation or a Master’s Degree Accounting/Finance or a related field

Sr.FinOps Analyst-AR

View transcript

DESCRIPTION
We're on a journey to build something new a green field project! We're looking for a talented Software Development Engineer to join our team of product managers, designers, and engineers to design, and build innovative experiences for our customers. 

This is a great opportunity for an experienced engineer to design and implement the technology for a new Amazon business. We are looking for a Software Development Engineer to design, implement and deliver end-to-end solutions. You will be an engineer on the team to support the foundation of a new development team, using your engineering experience to build an culture of innovation, quality and customer obsession.

As a Software Development Engineer on this team, you will create software designs and implementation for medium-to-large scale projects across all areas. You will work directly with creative, product management and program management to understand and define the requirements and apply your technical expertise to solve difficult software problems in a fast-paced environment. You'll design and build software and systems for novel customer experiences, AWS services, and large-scale back-end web services, all with the goal of delivering a seamless experience to the customer.

Key job responsibilities

- Design and build full-stack solutions. Your solutions will enable delivery of innovative experiences and experiences across devices and web.
- Use your problem-solving skills, collaborating with creative and technical teams, thinking-big and inventing and simplifying to solve challenges.
- Deliver novel customer experiences by developing solutions which include innovative UX strategies, AWS services and large scale back-end services.
- Collaborate with teams across Amazon to integrate and optimize existing ad products to take advantage of Amazon's scale and reach.
- Leverage your technical ability, excellent organizational and communication skills to build and solve challenging and ambiguous problems. You'll use your ingenuity and motivation to achieve results in a fast-paced environment.
- Provide guidance to and mentor other SDEs in the team.
- Be responsible for high quality bar, ensuring quality design reviews and robust engineering practices for automated testing, code coverage and full CI/CD pipelines.

BASIC QUALIFICATIONS

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

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