DESCRIPTION
This role focuses on those who have military experience and/or are military spouses/children interested in working in the private sector. Amazon’s military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.  

Key job responsibilities
- Create, oversee, and drive a culture of safety and wellbeing 
- Analyse and implement changes to keep quality and productivity at a consistently high level 
- Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility 
- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence 
- Work collaboratively with management-level colleagues to standardise shift practices 

A day in the life
You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers. 

About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

We are open to hiring candidates to work out of one of the following locations:

Doncaster, GBR

BASIC QUALIFICATIONS
- A degree / equivalent
- Relevant experience in people management  
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership 
- Relevant experience in using data or anecdotal evidence to influence business decisions 
- Advanced proficiency in verbal and written English and local language 

PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. 

- Experience working with Lean, Six Sigma and Kaizen techniques  
- Experience working in another logistics environment 
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment 

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

Military Area manager

DESCRIPTION
Job title – Customer Service Delivery Station Liaison
Location - DDN1 -  IP2A DC (Jn. 2 M18), Ontario Drive, New Rossington, Doncaster, DN11 0BF
Pay Rate - £11.40
Shift: Wednesday-Saturday 10:00-20:45
Contract: Perm, Fulltime.

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Delivery Station Liaison?
You will provide the best in class customer service from within our delivery station in Doncaster by organising successful re-delivery attempts for customers’ parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.

BASIC QUALIFICATIONS

What are your hours?
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00-20:45.

What qualifications do we need from you? - Have the right to work in the United Kingdom without restrictions
- Experience in customer service, retail or hospitality industry
- Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
- Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
- Excellent time-management, organisational, and prioritisation skills.
- Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
- Ability to take ownership and be proactive.
- Intermediate computer literacy. 

What strengths will you bring?
- Hard-working, articulate, and detail-orientated
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change 
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?   - Pension Plan
- Competitive holiday allowance
- Health insurance
- Life insurance
- Amazon.co.uk discount
- Employee assistance program
- Organisational progression options
- Additional add-on benefits of your choice

If this role sounds like it’s for you, then click on the link below to start the application process! 
You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

If successful, we will contact you about the next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central[CS4] to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Delivery Station Customer Service Associate

DESCRIPTION
Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.

We are looking for a motivated technician who enjoys working in a team. 

The job is about maintaining our equipment in a safe way to a high standard. 

Focusing on planned preventative maintenance you will engage in mitigation of risks by proactively addressing and resolving issues. Raising the availability and quality of the equipment is the daily job.

Our technicians focus in on our operational team, their customers, with support from the team and their leaders.

Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends

Key job responsibilities
• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.
• Carry out planned preventative maintenance on the full range of equipment within the site.
• React quickly to breakdowns, communicate clearly with affected teams and work efficiently to fix the issue.
• Support continuous improvement by learning from breakdowns and sending feedback and suggestions for improvements through the line manager.
• Provide high levels of equipment availability to our internal customers.
• Support and learn from Senior Reliability Engineering Technicians.
• Management of contractors.

BASIC QUALIFICATIONS
• Served a full engineering indentured apprenticeship and/or qualified to a minimum of NVQ level 3 or equivalent 
• Multi skilled in both electrical and mechanical disciplines.
• Experience of planned preventative maintenance systems.
• Experience fault finding within MHE (Material Handling Equipment)/Automation systems.
• Experience in interpreting both mechanical and electrical drawings. 
• Experience of conveyor maintenance, motor controllers/inverters.

PREFERRED QUALIFICATIONS
• Apprentice Trained, HNC, HND, BSc, BEng
• Experience of high voltage switching.
• Experience of sortation machines.
• Experience of maintaining/configuring bar code scanners.
• Experience of print and apply machines.
• Experience in fault finding on building equipment i.e HVAC, Dock Doors, plumbing and general building maintenance tasks.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

Jobs in Doncaster