Job Description


Infosys is seeking Oracle CC&B Integration Architect with utility domain background - In this role you will be playing a leadership role and an expert who understands industry-specific needs in order to provide business-driven consulting to prospects as well as existing customers. Implementing CIS solutions for Electric or Gas Utilities specific to Oracle Utilities Customer Care and Billing (CC&B). The Candidate will need to have experience in implementing CC&B solutions in North American Utilities markets. S/he should have experience of playing the CC&B Enterprise Architect role, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development, and deployment.  You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables.  As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, in-house capability building.  You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global utilities landscape.


This position is based out of Calgary, ON . Candidate can work remotely from any locations within the Canada in PST hours. This position may require travel to project locations

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of experience in Information Technology.
• Work location will be anywhere within the Canada.  This position may require relocation and / or travel to project locations..
• Experience in implementing CC&B CIS solutions for Utilities.

Preferred Qualification:

• At least 15 years years of industry experience, with at least 5 years in implementing CIS solutions for Utilities.
• Should have played Oracle CC&B Enterprise Architect/ Process Lead Role in past and well versed with Oracle OUM based Game plan for implementing Large Transformation programs 
• Utility industry knowledge, especially for North American US utility of 12 years+ is a must
• Knowledge of legacy CIS systems with knowledge of business context of CIS transformation levers for an utility
• Ability to drive independent discussion and workshops with client in large complex transformation programs 
• Strong leadership and delivery management background
• Experience of at least 2 or 3 full-cycle implementation for a utility (Gas/Power/Water/Sewer) with hands on Functional and deployment experience in Oracle CC&B.
• Familiarity with process integration of CC&B with other utility enterprise and operational systems such as core WAM, EBS, MDM, NMS, ITRON, L&G etc.
• Should be conversant with the Oracle Utilities Application Framework (OUAF)
• Exposure to US (Regulated and De-Regulated) Markets
• Client relationship management - Managing relationships with client personnel 
• Business Development for Oracle based solutions like Oracle CC&B/C2M- Driving revenues
• Taking Go-to-market CC&B/C2M solutions to various clients
• Participate in Planning and Governance
• Pre-sales proposal support for business development
• Should be able to lead the design, build, test and deploy solution in Oracle CC&B/C2M with proficiency in RICEFW (Reports, Interface, Conversions, Extensions, Forms and Workflows)
• Should be able to run the functional workshops with business for CC&B/C2M requirements
• Should be able to conduct the demos during the functional workshops using the CC&B/C2M product 
• Should be able to map the customer requirements into the product and suggest workarounds/solutions for the requirements
• Should be able to develop functional design documents from the Functional specification documents and configure the CC&B package to meet requirements for projects in this area.
• Should be able to capture the configurations required for the product and create a configuration document for the developers
• Should be able to design the forms, workflows and portlets, integration with the required systems 
• Should have proficient understanding of the CIS systems and meter to cash functionality to effectively design the CC&B functionalities.
• Should be able to guide, mentor and review the end to end solution and perform issue resolutions during support /Post-Go Live phase.
• Should be able to assist the Testing team with the functional areas to be tested.
• Ready to travel to client locations as needed
• Good interpersonal communications and analytical ability.
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a management consulting environment that requires regular travel
• Experience and desire to work in a Global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Senior Oracle Utilities Customer Care and Billing (CC&B) Consultant

Job Description


Infosys is seeking a Project Manager were you will plan for and ensure quality and timeliness of activities related to design, build and implementation of work product. You will participate in requirements elicitation, analysis of architecture, create and review design and contribute to activities related to estimation, staffing analysis & solutioning and risk planning. You will act as a mentor and support the project team in developing optimized high quality deliverables. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 10 years of Relevant Information Technology experience
-  

Preferred Qualifications:- At least 10 years of experience in Project Management and implementation
- Experience in project scoping, estimation and scheduling
- Knowledge of architectural frameworks and design principals
- Analytical skills
- Experience and desire to work in a Global delivery environment

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.


About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit  www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Project Manager

Opening up a world of opportunity.

HSBC is a financial services organization serving more than 39 million customers across the world through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our outstanding expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

 

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

 

About the role

Branch Location: Unit 2829, 4500 Kingsway, Burnaby

As a Personal Banker you are a Brand Ambassador for HSBC Bank Canada, delivering an outstanding customer experience by identifying and fulfilling all customer needs at first point of contact.

You will work within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs, and maximising opportunities across all customer segments.

We’re looking for people with personality, drive and ambition to join our teams.

 

Your Responsibilities

- Demonstrate sound understanding of HSBC products and services; articulating these to your customer in an engaging and confident manner.
- Effectively question and listen to your customers, enabling you to fully understand both new & existing customer’s financial circumstances and needs
- Proactively drive referrals to Branch Specialist, Premier and Wealth colleagues, to ensure that the customer is provided with the best possible advice
- Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & self-service points, to meet their varying needs
- Be proactive in building & creating a customer base through the use of Customer Contact Lists, referrals & walk-ins

- A passion for continuously delivering an outstanding customer experience
- Consistently deliver a personalised, friendly & efficient service at all times
- Effective communication skills, which will enable you to build strong professional rapport
- Ability to demonstrate your understanding of a customer’s requirements through effective fact finding
- Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning
- Fluency in English, Mandarin and Cantonese is required
 

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox (careers@hsbc.ca) with any additional inquiries or for support and reasonable accommodations during the selection process.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

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