Job Description

Job Description About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you. Roles and Responsibilities: Need a senior lead to support business during early Singapore hours. Person should have good technical skill and should have good learnability skills to quickly learn the complex functionality of a large application. The person should be quick in analyzing the production incidents and suggest an alternate work around, in case there is a Sev 1 or 2 situation. Should be extremely strong in communication and should be able to manage demanding end users. Should be capable of doing Root Cause Analysis exercise with team and should be capable of reviewing the same, in case team provides the RCA. The person might need to drive incident triages with end users during Hypercare period. Skills /Competencies: Essential Skills: - Hands on knowledge on Java and Spring Boot. - Well versed with coding, defect fixing and enhancements. - Good analytical skills to analyze production incidents and suggest work arounds to users. - Debugging skills in code. - Basic support skills. Capability of handling P1 / P2 situations for production issues. - Ability to manage support communications properly and timely. - Ability to handle customer. - Degree/Degree in IT / Computer Science / related discipline. Preferred skills - Need to have basic understanding on CI CD and Kubernetes. - Good learnability skills and Basic understanding of AWS is good to have Additional Skills: Excellent customer interfacing skills. Excellent written and verbal communication skills. Strong attention to detail and outstanding analytical and Problem-solving skills. Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.