Job Description

Job Description About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you. Your role Are you an expert when it comes to tools like Unix, Oracle, Postgres, Scheduling, Autosys and Azure certified? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs? We’re looking for a IT support analyst to: Be responsible for providing hands-on Level 2 production support of Wealth Management Applications Govern production support execution as aligned to existing ITIL framework Follow effective and efficient operational policies, processes, and procedures Ensure all forms of workload are managed in line with established processes and procedures Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support. Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out) Possess strong verbal, writing and communication skills Unix, Oracle, Azure Postgres, Scheduling, Autosys, Informatica - all are very valuable skills for this role. You need to be a hand-on person. Have a strong ability to solve complex issues Your team You will be working with the Application Support team in Singapore. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold – clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level. Your expertise - Azure Certified (Minimum AZ-900) - Experience in IT support role within financial services industry In-depth knowledge and understanding of Incident and Problem Management practices. Demonstrated hands-on domain skills and track record of successful projects and deliveries Highly refined and professional in verbal and written communications Demonstrable experience in delivering a quality operational service to customers Experience in operating under a Global team environment ITIL Qualified & proficient in using Service Now Honest, reliable, self-motivated with a high level of integrity Highly committed, resilient and outcome focused Able to support multiple projects at any given time Flexible, adaptable, and pragmatic with an ability to stay focused on objectives and a can-do-attitude Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.