Job Description

ServiceNow Lead Developer:   Responsibilities: •    Lead the design, development, and implementation of custom solutions on the ServiceNow platform for the CSM module •    Collaborate with the business and technical teams to gather requirements and provide technical expertise in the development of custom solutions •    Develop and maintain custom workflows, scripts, and integrations to support the CSM module •    Ensure the custom solutions are aligned with the overall ServiceNow architecture and security standards •    Develop and maintain documentation for custom solutions and processes •    Mentor and coach junior developers on best practices and ServiceNow development methodologies •    Troubleshoot and resolve technical issues related to custom solutions •    Stay current with new ServiceNow releases and features, and assess the impact on custom solutions •    Work with the ServiceNow account team to manage the customer relationship and ensure customer satisfaction Requirements: •    Bachelor's degree in Computer Science, Information Systems, or a related field •    Strong experience in ServiceNow development, preferably with the CSM module •    Strong understanding of ServiceNow platform architecture, security, and best practices •    Strong experience in JavaScript and other scripting languages •    Strong experience with web services and integrations •    Strong analytical and problem-solving skills •    Excellent verbal and written communication skills •    Ability to work independently and as part of a team •    Strong project management and leadership skills