Job Description

Job Description: Manages a team in Merchant Technical Support. May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects. Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience. Required skills/experience: - Prior management/leadership experience - Experience leading associates through change - Experience providing performance feedback and coaching associates to success - Strong communication skills - Proven attention to detail - Strong problem solving skills Desired skills/experience: - Experience with Merchant services and products - Experience with Merchant bank systems Shift: 1st shift (United States of America) Hours Per Week: 40