Job Description

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: - Technology teams work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers. This role drives the governance of our Service Management controls so that we ensure that our IT Services run properly and that we are meeting key control KCIs and OKRs - The incumbent provides support to the Service Management Controls Owner and the Head of Service Operations & Quality in working with our IT Service Owners so that we maintain our services at the standards required. Where KCIs and OKRs are not being met they will work with the IT Service owners to ensure we have a ‘path to green’ and that these plans are being followed.This is a fast-paced role and requires someone who is flexible, adaptable, move focus quickly. The ideal candidate will have strong communication and negotiating skills with an understanding of the work undertaken by IT Service Owners. - Help to drive convergence of the working practices, tools and metrics in managing technology controls across Risk and Compliance, taking direction from the Enterprise Technology Global Technology Controls Lead.Engage in a virtual community of department controls leads working together to accurately manage operational. - Develop and manage stakeholder relationships within Risk and Compliance.Be involved in the consistent and insightful reporting of Control adherence and escalation of identified issues - Provide risk and control knowledge and insights, assisting with efforts to continuously improve the control environment and monitoring of risk, including behaviors.Support IT Service Owners through all Control Requirements. - Assist in preparation and running of Risk and Compliance Service Management Health check meeting. Oversight all ITID control requirements, how they are tracked and reported, and any exception processes. Assist in production of relevant KCI reporting for all controls at suitable levels for audience (Service Line or by Service). - Perform Control Compliance Testing, producing relevant reports and action plans. To be successful in this role, you should meet the following requirements: - Experience of tracking and reporting, and working with all levels of teams and Senior Management.Effectively manage stakeholder relationships. - Strong organisational background with a proven track record of managing wide range of diverse stakeholders. - Understanding of Non-Financial Risk framework,, and its purpose. - Must have a strong tech knowledge i.e. architecture, platforms. - Organisation and project management skills a strong advantage. - Excellent MS Office skills (Word, Powerpoint, Excel). - Excellent communication skills, both written and spoken. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India