Job Description

DESCRIPTION Amazon Japan is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Customer Trust and Partner Support Team. Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The Registration & Compliance Operations position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Registration & Compliance Operations will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. BASIC QUALIFICATIONS Communication Skills • Excellent written and spoken Japanese & English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self-disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent • Excellent ability to determine situational needs and provide appropriate solutions. PREFERRED QUALIFICATIONS Excellent ability to determine situational needs and provide appropriate solutions. Please check the website below for measures to eliminate unwanted second-hand smoking in each facility: https://www.amazon.jobs/en/landing_pages/passivesmoking 就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。 https://www.amazon.jobs/jp/landing_pages/passivesmoking The salary information can be provided individually prior to the 1st interview 賃金に関する条件は、１次面接の前に個別にご案内することができます