Job Description

Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. We are currently seeking a high calibre professional to join our team as a Head of Mortgage Services. Principal Responsibilities - Plans, manages, direct and control the Mortgage related operational activities, covering WPB and Private Banking sectors, so as to contribute to the Bank in capturing and maintaining high-quality mortgage business - Achieves maximum efficiency and productivity by providing consistently high-quality services in line with the services level agreements - Ensures that best practice is adopted across the team and that professional service is provided using the optimal staff level whilst controlling operational costs - Ensures a good working environment leading to committed staff who take pride in working for HSBC - Develops staff to help them achieve their potential to both meet HSBC objectives and manage attrition - Maintains excellent customer relationships at all levels and manages customer expectations - Actively drives transformation in Operations and customer journey improvement, in line with the direction of Bank Wide Operations Transformation of Global Operations, and evolve the WPB operations towards more customer centric, data driven, innovative and “fit for the future” one - Strong change orientation with commitment to delivering results under pressure and constraints - Strong leadership, with excellent people, communication, stakeholder management and negotiation skills - Ability to mobilize resources and achieve win-win solutions for all stakeholders, balancing between business and risk - Proficiency in both English and Cantonese, fluency in Putonghua an advantage You’ll achieve more when you join HSBC.  http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.