Job Description

Global Trade & Receivables Finance Services Analyst, Trade (UAE National only) - 0000J7U2 Some careers have more impact than others.     If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Commercial Banking (CMB) serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities. We are currently seeking an ambitious individual to join our Global Trade & Receivables Finance (GTRF) team within Commercial Banking, working together with colleagues to define, manage and achieve divisional business targets. In this role, you will: •         Lead, motivate and develop the Document Management team to achieve high-quality service delivery •         Liaise with other Trade Service Center (TSC) teams and service providers (e.g. GSC, NSC, DHL) •         Ensure service levels are in line with/exceeding SLAs, higher than the competitors and identify operational improvement opportunities •         Take overall responsibility for the management of the Document Management team •          Conduct the day-to-day running of the resource planning, workflow management and performance and productivity assessment •         Keep overheads within the plan, and effectively manage all resources and identify cost saving opportunities •         Work with other GTRF functions/teams to maintain/improve GTRF operations and service standards •         Provide real-time support to team and manage efficient delivery of services •         Be the representative for liaison with other GTRF teams and Customer Groups •     Contribute to staff training & development. By encouraging/nominating team members to attend appropriate training courses and by ensuring   effective on-going coaching, counselling and feedback on performance including half-year and year-end appraisals To be successful in the role, you should meet the following requirements:   • Knowledge and experience in trade and customer service • Strong interpersonal, influencing and communication skills. Passion to share knowledge/experience with others  • Good organizational skills with an ability to effectively prioritize and meet critical deadlines • Can work independently and quickly with good attention to detail • Self-motivated - someone who takes initiatives to take on new and additional responsibilities • Graduation degree is a must – to secure a UAE Visa and Work Permit     For further details and application information please visit our careers site, searching under reference number 0000J7U2. You’ll achieve more at HSBC.   HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.   Issued by The Hong Kong and Shanghai Banking Corporation Limited.