Job Description

Financial Team Manager   We are seeking a passionate, high energy, Financial Team Manager to join our growing and dynamic organization. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are seeking someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you!   About Cognizant:   Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.   Why choose Cognizant?   It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. But we do not stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.   Job Summary As a Securities Custody Manager on the Trust Investment Operations (TIO) team coordinate an account portfolios team. You will supervise them on providing timely and accurate custody settlement and securities processing data within the Trust Accounting platform to allow for accurate security position, income posting, and corporate action event reporting. You will also work alongside senior processors and help to remediate issues that may arise with the street side settlement and record keeping of client securities transactions   Responsibilities: - Collaborate with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken - Identify and suggest Business improvement opportunities - Identify and drive opportunities to improve service delivery and Customer experience - Update trackers submit, Update tickets, service works, update required applications and tools - Act as the first level of critical issues and resolve the same to the satisfaction of the partner keep also ensure Process Manager is advised of new issues - Provide updates and submit reports related to own area of work - Knowledge Management, Ensure SOPs are reviewed per the agreed frequency - Maintain accurate Cross Training plans - Accredit associates before moving a resource into production (both new joiner and existing associates) - Encourage associates to use various materials that are available in the intranet - Review update and maintain VSMs, process maps at least once a year - Nominate associates for various domain related courses - Customer Relationship Management, and Process Improvements and Process Adherence on providing information educate customer troubleshoot probe and fix issues - Lead partner relationship - Ensure Team efficiency levels are achieved as per the goals set yearly - Achieve Individual SLA targets set as well the account level collective targets - Ensure process delivery in the respective groups is as per the SLAs - Complete all required training and certifications for self and team - Implement communication structure to ensure process and procedural updates are shared efficiently - Lead and supply towards process excellence initiatives - Provide detailed status updates on the CTQ (critical to quality) areas - Maintain the cross-training tracker - Perform quality checks and ensure accurate processing - Maintain SOP' ensuring all changes are being collected diligently with appropriate version controls - Raise to the management if deviations in the process are noticed - Ensure Utilization is greater than 85% or achieve the targets set by the Organization - Highlight aging breaks, open tasks to Team leads, Managers on time - Provide work direction and mentorship to team members, ensure team's work accuracy and their ability to meet timeframes with a multitasking perspective - Establish systems and procedures - Reporting performance updates and any critical issues to upper management - Guide and mentor team members from a process perspective to ensure delivery of SLAs - Lead team building actions to improve motivation - Conduct knowledge transfer sessions for new joiners in the team - Conduct performance appraisals, provide input into the learning and career plans development for team members - Identify training needs of team members and provide mentorship support to them - Handle attrition and absenteeism - Support recruitment efforts - Facilitate and participate proactively in knowledge sharing sessions and organizational activities - Groom to support vertical growth - Allocate work and tasks to the team - Conduct process training or refresher training if required - Review VOC scores providing feedback and recommend refresher training whenever vital - Resignations, Absconder communication to Operations Manager - Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues Requirements: - Bachelor’s degree or equivalent. - Practical experience Required 6-9 years experience - MS Office (Word, Excel) or similar Good To Have Skills - Fund Operations - Trade Settlements - Corporate Actions - Income Processing in Trust Administration/Operations functional domain