Job Description

We are looking for Desktop Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.   Experience Key Responsibilities: - CIS Deskside Support with 2 to 5 years of Experience in Maintaining, analyzing, troubleshooting, and repairing hardware and computer systems is the job of deskside support. - Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role. - On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks. Most deskside support professionals work full time in an office environment. - However, many do not work common nine-to-five hours. Due to their vital role in supporting businesses 24/7, they may be required work nights or weekends. - Deskside support technicians take repair requests in in person and by email, phone, or live chat. Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation. Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support Essential Skills: - Strong  experience as Desktop support engineer - Strong  experience in supporting executive level users - Network trouble shooting skills - VIP Support skills - MAC & Windows support - Effective communication in English & local language are mandatory - Good knowledge on ticketing and monitoring tools - Good knowledge on ITIL Processes Nice to Have Skills: - Nexthink - SCCM - Acquaintance with Intune   Salary and Other Compensation: The annual salary for this position is between $[50000 – 60000] depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: - Medical/Dental/Vision/Life Insurance - Paid holidays plus Paid Time Off - 401(k) plan and contributions - Long-term/Short-term Disability - Paid Parental Leave - Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.     **Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.   About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."