Job Description

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC. Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.  We are currently seeking a high calibre professional to join our team as a Customer Relationship Officer. Principal Responsibilities - Achieve telemarketing KPI’s by utilizing the resources available and ensuring maximum productivity with tools/systems provided - Good collaboration relationship with the telemarketing team and Team Leads, positivity and determination to succeed - Call existing customer base using a prepared call script to provide after-sales servicing and cross sell opportunity via our Financial Planning Executives (FPEs) - Ensures strict compliance with company and partners’ policies and procedures – including but not limited to PDPA and DNC registry - Delivers measurable outcomes with appointment setting and appointments met - Meticulously manage and update leads provided in Salesbox - Manage Customer Centre emails from enquiries posted by orphan policyholders who require servicing/claims assistance from FPEs - Feedback to Team Leads on customer feedback and areas of concern - Any adhoc projects - Minimum “O” Levels - A customer-centric mindset - Highly driven and motivated with a positive attitude - Team player - Preferable - minimum 1-2 years’ work experience in a contact centre, preferably in insurance To be considered for this role, the relevant rights to work in Singapore is required. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.