Job Description

Job Description Role – Senior Consultant Technology – L2 Support CDN Engineer Location – Amsterdam, NL Business Unit – ENGCMD Compensation – Competitive (including bonus) Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Your role As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. This will include - - L2 support in the Entertainment domain/Video Operations for the Media and Content Delivery Network (CDN). Looking for experienced resources who have an Operations background and mindset. - Scope mainly includes L2 Support which includes Pro-active Incident prevention, Incident Management, Triage, Managing the application support, Escalating to Vendors where required as part of Incident process, Reporting Incident progress, closure etc. - Provide Operation/Maintenance support on the CDN that supports the Video STB and OTT platforms. - Work on improving monitoring solution and implement automation and define Operational requirements for monitoring and onboarding. - Work closely with the Level 1/Level 3 team on incidents in the affiliate and provide direct follow-up to vendor if required. - Work closely with the network operations center to set the requirements for alarm management Required- Hands-on experience with video systems (Origins and CDN) - Understanding of OTT Delivery protocols (HLS, Dash, HSS etc.) - Experience with DRM systems (PlayReady, FairPlay, Widevine) - Hands-on with Linux and Networking protocols like DNS, HTTP, TCP/IP etc. Preferred- Hands-on with monitoring tools like Grafana, Kibana, Nagios and Conviva. - Hands-on with administering databases, Python application scripts and storage systems - Experience with a variety of back-end persistence, queuing and networking technologies Personal Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:- High analytical skills - A high degree of initiative and flexibility - High customer orientation - High quality awareness - Should be flexible enough to work in shifts and extended hours support during Critical P1/P2 Incidents. - Strong communication skill to co-ordinate with multiple vendors across the Geographic locations for resolution of Critical incidents. - Strong analytical and Debugging knowledge on the production incidents from Dashboards/ Limited Logs About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.