Job Description

DESCRIPTION We are currently seeking a Data Centre Engineering Operation Technician to serve as a technical resource within our mission critical Data Centre. The position will help ensure overall availability and reliability to meet or exceed defined service levels of Data Centre Operations. Due to the success of the Amazon’ operations and rapid expansion of Data Centres we are recruiting suitable candidates to operate and maintain these facilities in Ireland. The successful candidates will be expected to have a positive involvement in both the maintenance of facilities and the improvement of efficiencies to help offer Amazon’ customers better value. Responsibilities: - Assist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Centre/Facility. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. - Assist in maintenance and monitoring of all Data Centre systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Centre support. - Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data, chiller systems and generators. - Provide assistance to contractor or data center engineers to ensure proper maintenance, operation and deployment of equipment, such as building racks, cabling, and other tasks as necessary. - Perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems In addition to acting as a Facilities First Responder to critical events, this individual will also support new data center facilities and existing data center facilities and will demonstrate an ability to operate with minimal supervision. Competencies: - Ability to solve problems through root-cause elimination, stepping back to understand the broader context. - Aptitude for trouble-shooting and problem-solving complex issues. - Maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response. - Follow procedures, system documentation and track issues through appropriate entries into a Trouble Ticket system. - Demonstrate good judgment and instincts in decision making. - Prioritise appropriately in a complex, fast-paced environment. - Willingness to take ownership for technical issues brought by the customer base. - Capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered. We are open to hiring candidates to work out of one of the following locations: Dublin, IRL BASIC QUALIFICATIONS - High school or equivalent diploma PREFERRED QUALIFICATIONS - 2+ years of data center engineering experience Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).